FAQ
Retail Returns & Exchanges
What is your return & exchange policy for retail orders?
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Exchanges and returns are welcomed within 10 business days of the original purchase. Please call us at (909) 923-3368 for the Return Merchandise Authorization (RMA) number before returning any handbag. Return boxes without an RMA number will be refused by our warehouse. You will be required to list the items and the reasons for the return.
Returns must be made within 10 days of the date of purchase. Returned merchandise must be in new and resell-able condition. Any used or damaged items cannot be returned for credit or repair. Any non-damaged items returned will be charged a 15% restocking fee. Exchanges can be made for an item of equal or lesser value. All exchanges will be subject to shipping fees. The credit amount for each item will be based on the item’s current selling price.
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There is a 30 day money back guarantee for all manufacture defects. You must reach out within that time period in order for this to apply. Photos must be provided via email to Roma@romagunbags.com.
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Please ship your package using the carrier of your choice. You are responsible for all shipping charges. Gun purses must be shipped in the original package with all packaging properly packed to prevent damage. We recommend using ground shipping, purchasing optional insurance, and obtaining a tracking number.
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Refunds should appear on your credit card or PayPal statement within 7-10 business days.
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What is your cancellation policy for retail orders?
All orders will typically be processed within 24-48 business hours. Please email at Roma@romagunbags.com immediately if you should need to cancel an order. NOTE: once an order has been shipped it is considered fulfilled and the above mentioned return policy will take into effect.
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How does processing & shipping work for retail orders?
ORDER PROCESSING:
Typically orders are processed within 24-48 hrs, Monday-Friday (excluding holidays and weekends). NOTE: orders placed after 3PM PST will not be processed until the following business day.
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SHIPPING:
Shipping is FREE for all orders.
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CONTACT by phone for specific inquires (909) 923-3368 or email Roma@romagunbags.com
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Freight Information
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Shipping Point:
FOB Ontario, California, USA.
Shipping Method:
Unless otherwise requested, all shipments are shipped via UPS Ground. Roma reserves the right to determine the best shipping methods available unless specifically pre-routed by customer.
Availability:
Roma stocks all items in our catalog in our California warehouse. If any item is temporarily out of stock, we back order the unavailable item and ship what we have now.
Shipping Time:
Orders received before 2 pm PST will be shipped out on the same day.
Order Information
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Minimum Order:
Minimum Dollar Amount: $200.00 per order. Orders that are less than minimum, a $30.00 charge will apply.
​Payments:
Credit Cards or COD Money Order for all new customers.
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Roma’s Return Policy:
​Exchanges and returns are welcomed within 10 business days of the original purchase. Please call us at (909) 923-3368 for the Return Merchandise Authorization (RMA) number before returning any handbag. Return boxes without an RMA number will be refused by our warehouse. You will be required to list the items and the reasons for the return.
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Returns must be made within two weeks of the date of purchase. Returned merchandise must be in new and resell-able condition. Any used or damaged items cannot be returned for credit or repair. Any non-damaged items returned will be charged a 15% restocking fee.
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Exchanges can be made for an item of equal or lesser value. The credit amount for each item will be based on the item’s current selling price.
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Please ship your package using the carrier of your choice. You are responsible for all shipping charges. Gun purses must be shipped in the original package with all packaging properly packed to prevent damage. We recommend using ground shipping, purchasing optional insurance, and obtaining a tracking number.
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Refunds should appear on your credit card or PayPal statement within 7-10 business days.
Custom Orders
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Minimum Order:
500 PCS (per style) per order for one shipment.
Cancellation Policy:
Cancellations are not accepted after proof approval.
Artwork:
Camera-ready black & white artwork (to size) is required. Other than camera-ready, we charge $25.00 per hour for artwork. Artwork will be returned only upon request.
Embroidery:
Tape charge: $50.00 one time. Per bag: Varies depending on size & color of artwork.
Hot Stamp & Debossing:
Die charge: $50.00 one time. Per bag: Varies depending on the size of artwork.
All prices are subject to change without notice.
Product Photography
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Downloads Available:
Click here to download all product photography, lifestyle images, and up-to-date catalogs. Photography is not subject to copyright and can be used at the discretion of the vendor.
New Wholesale Vendors
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Becoming a Vendor:
If you are not yet a vendor and would like to purchase from Roma Leathers, Inc., please submit a copy of your Tax ID or Business License to Roma@romabags.com or fax a copy to (909) 923-3118. Note: accounts cannot be completed without this information.
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Once you have submitted this information please fill out our registration form by clicking here. If you are placing an order the same day, you will be contacted directly to complete your account setup once it is received. If you wish to place your order by phone we will complete your account setup then.